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Frequently Asked Questions

We hope that this page will help to answer the questions we are most frequently asked and will be adding answers to further questions when they arise.

If you have any questions you would like to see included please let us know by email.

Q. Do I need to visit or can you do research for me?
A. As the Archive has a small staff, we are unable to fulfil major research requests. Staff members are able to answer simple enquiries which require no more than 15 minutes of research. If further research is required we will give you an indication of the resources available and suggest that you come in to the Archive yourself or engage a professional researcher to complete the research on your behalf. The Manchester Archives and Local Studies website has a list of professional researchers in the area: http://www.gmcro.co.uk/family_history/agents.htm

FAQ Index

Q. Does the 'co-op' just have grocery shops?
A. In the UK many people think of ‘the co-op’ as one business. In fact the UK co-operative sector is made up of many independent organisations involved in many different types of activities. Directory of UK co-operatives.

At the turn of the twentieth century there were approximately 1,500 separate consumer co operative societies. Over the years these have merged together to form the 40 consumer co-operative societies operating today. In addition to food retail, co-operatives are involved in:

  • Consumer co-operatives (including travel, funeral, banking, insurance, communications, motor sales)
  • Worker co-operatives
  • Housing co-operatives
  • Agricultural co-operatives
  • Credit unions
  • Leisure trusts
  • Health co-operatives

FAQ Index

Q. What happened to 'the divi'?
A. Many people remember their parents’ or grandparents’ ‘divi’ number, or being sent along to the local co-op shop for groceries.In most businesses the profits made would benefit the owners or shareholders. In co-operatives the profits of the shop were shared with their members in the form of a ‘dividend’, also called the ‘divi’. The profits were distributed in proportion to the amount each member spent in the store.

Members were often given dividend tokens showing the amount they had spent in the store. The tokens would then be exchanged when the dividend was distributed - on ‘Divi Day’. In the 1930s, members would often receive 15p (3 shillings) for each pound they spent.

Over the years each individual co-operative society has adapted the dividend system in different ways, according to the wishes of the society’s members. Some use the traditional system, others distribute the dividend to community groups.

FAQ Index

Q. I have an old share book. Who can I contact about the share account?
A. The Co-op Online Directory has a Share Book search http://www.cooponline.coop/

You can use this to find out the name of the co-operative society you need to contact. It will also provide you with the current contact details.

FAQ Index

Q. What are milk tokens?
A. For many years, co-operative societies used commodity tokens. Members would go into their society’s shops to buy tokens for milk, bread or coal and the amount they spent would be registered for their dividend payments. The member would then give the tokens to the milkmen, bread or coal roundsmen in return for the items they needed.

FAQ Index

Q. What co-operative family history resources are there?
A. Please see our Family History research guide (pdf 148kb)

FAQ Index